Terms of service

These terms govern the use of the Loyo service operated by Loyo. By ordering a plan you agree to these terms. The service is intended for businesses (B2B).

1. Service

Loyo lets a business create digital loyalty cards for Apple Wallet and Google Wallet, manage customers, send notifications and view analytics. The scope of each plan is described on the pricing page.

2. Account and trial

The trial period is 30 days and is free of charge. After the trial the service continues only if a paid plan is ordered. The customer is responsible for the security of their login details and for the content of cards and messages sent to their customers.

3. Prices and payment

Prices are stated without VAT. Monthly plans are billed in advance each month, annual plans in advance for 12 months. Plans may be changed or cancelled at any time; the cancellation takes effect at the end of the paid period. Fees already paid are not refunded unless the law requires otherwise.

4. Personal data of end customers

With respect to the data of the customer’s end customers, Loyo acts as a processor and the customer as controller. A data processing agreement is part of these terms and is available on request.

5. Availability and liability

We aim for availability of 99.5 % per month, excluding announced maintenance. Liability for damage is limited to the amount of fees paid in the preceding 12 months. We are not liable for the functioning of third-party services (Apple, Google, POS systems).

6. Termination

Either party may terminate the service at the end of the paid period. After termination the customer can export their data for 30 days; afterwards the data is deleted.

7. Governing law

These terms are governed by the law of the Slovak Republic. Disputes are resolved by the competent courts of the Slovak Republic.